In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center […]
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Announcing General Availability of Amazon Connect Cases
![Announcing General Availability of Amazon Connect Cases](https://itcertified.pro/wp-content/uploads/2022/10/Site-Merch_Amazon-Connect-Keystone-Gardner_Blog.png)
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