Month: March 2023

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until…

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In Finland, where I live, spring has arrived. The snow has melted, and the trees have grown their first buds. But I don’t get my hopes high, as usually around…

Companies across multiple industries, such as advertising and marketing, retail, consumer packaged goods (CPG), travel and hospitality, media and entertainment, and financial services, increasingly look to supplement their data with data from business partners, to build a complete view of their business. Let’s take a marketing use case as an example. Brands, publishers, and their…

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week starts, and Spring is almost here! If you’re curious about AWS news from the previous seven days, I got you covered. Last Week’s Launches Here are the…

I am pleased to announce that, starting today, you can use AWS Chatbot to troubleshoot and operate your AWS resources from Microsoft Teams. Communicating and collaborating on IT operation tasks through chat channels is known as ChatOps. It allows you to centralize the management of infrastructure and applications, as well as to automate and streamline…