Month: November 2022

Today, we announced the preview of AWS Verified Access, a new secure connectivity service that allows enterprises to enable local or remote secure access for their corporate applications without requiring a VPN. Traditionally, remote access to applications when on the road or working from home is granted by a VPN. Once the remote workforce is…

Microservices architectures are a well-known software development approach to make applications composed of small independent services that communicate over well-defined application programming interfaces (APIs). Customers faced challenges when they started breaking down their monolith applications into microservices, as it required specialized networking knowledge to communicate internally with other microservices. Amazon Elastic Container Services (Amazon ECS)…

I first covered AWS Elastic Disaster Recovery (DRS) in a 2021 blog post. In that post, I described how DRS “enables customers to use AWS as an elastic recovery site for their on-premises applications without needing to invest in on-premises DR infrastructure that lies idle until needed. Once enabled, DRS maintains a constant replication posture…

The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help you analyze customer call recordings and get insights into issues and trends related to customer satisfaction and agent performance. To assist agents in resolving live…

How many times have you had monitoring dashboards show you a normal situation, and at the same time, you have received customer tickets reporting your app is “slow” or unavailable to them? How much time did it take to diagnose these customer reports? You told us one of your challenges when monitoring internet-facing applications is…